Layer 1

Is Manchester Tap Water Safe to Drink?

Yes! Generally Safe to Drink*

LAST UPDATED: 7:47 pm, July 29, 2022
+

Table of Contents

Can You Drink Tap Water in Manchester?

Yes, Manchester's tap water is generally considered safe to drink as Manchester has no active health based violations of the Safe Drinking Water Act (SDWA) that we are aware of. Other factors such as lead piping in a home, or low levels of pollutants on immunocompromised individuals, should also be considered, however. To find more recent info we might have, you can check out our boil water notice page or the city's water provider website.

According the EPA’s ECHO database, from April 30, 2019 to June 30, 2022, Manchester's water utility, Manchester Water Works, had 0 violations of the Safe Drinking Water Act. For more details on the violations, please see our violation history section below. The last violation for Manchester was resolved on July 31, 2013. This assessment is based on the Manchester Water Works water system, other water systems in the city may have different results.

While tap water that meets the EPA health guidelines generally won’t make you sick to your stomach, it can still contain regulated and unregulated contaminants present in trace amounts that could potentially cause health issues over the long-run. These trace contaminants may also impact immunocompromised and vulnerable individuals.

The EPA is reviewing if it’s current regulations around pollutant levels in tap water are strict enough, and the health dangers posed by unregulated pollutants, like PFAS.

Water Quality Report for Manchester Tap Water

The most recent publicly available numbers for measured contaminant levels in Manchester tap water are in its 2020 Water Quality Report. As you can see, there are levels which the EPA considers to be acceptable, but being below the maximum allowable level doesn’t necessarily mean the water is healthy.

Lead in tap water, for example, is currently allowed at up to 15ppb by the EPA, but it has set the ideal goal for lead at zero. This highlights how meeting EPA standards doesn’t necessarily mean local tap water is healthy.

EPA regulations continue to change as it evaluates the long term impacts of chemicals and updates drinking water acceptable levels. The rules around arsenic, as well as, lead and copper are currently being re-evaluated.

There are also a number of "emerging" contaminants that are not currently. For example, PFAS (Per- and polyfluoroalkyl substances), for which the EPA has issued a health advisory. PFAS are called "forever chemicals" since they tend not to break down in the environment or the human body and can accumulate over time.

We recommend looking at the contaminants present in Manchester's water quality reports, or getting your home's tap water tested to see if you should be filtering your water.

Manchester Tap Water Safe Drinking Water Act Violation History - Prior 10 Years

Below is a ten year history of violations for the water system named Manchester Water Works for Manchester in New Hampshire. For more details please see the "What do these Violations Mean?" section below.

From July 1, 2013 to July 31, 2013, Manchester had 1 health-based Safe Drinking Water Act violation with the violation category being Maximum Contaminant Level Violation, more specifically, the violation code was Maximum Contaminant Level Violation, Monthly (TCR) which falls into the Microbials rule code group, and the Total Coliform Rules rule code family for the following contaminant code: Coliform (TCR).

Is there Lead in Manchester Water?

Based on the EPA’s ECHO Database, 90% of the samples taken from the Manchester water system, Manchester Water Works, between sample start date and sample end date, were at or below, 0.0 mg/L of lead in Manchester water. This is 0% of the 0.015 mg/L action level. This means 10% of the samples taken from Manchester contained more lead.

While Manchester water testing may have found 0.0 mg/L of lead in its water, that does not mean your water source has the same amount. The amount of lead in water in a city can vary greatly from neighborhood to neighborhood, or even building to building. Many buildings, particularly older ones, have lead pipes or service lines which can be a source of contamination. To find out if your home has lead, we recommend getting you water tested.

No amount of lead in water is healthy, only less dangerous. As lead accumulates in our bodies over time, even exposure to relatively small amounts can have negative health effects. For more information, please check out our Lead FAQ page.

Are there PFAS in Manchester Tap Water?

Currently, testing tap water for PFAS isn’t mandated on a national level. We do have a list of military bases where there have been suspected or confirmed leaks. There appears to be at least one military base - New Boston Air Force Station - near Manchester with suspected leaks.

With many potential sources of PFAS in tap water across the US, the best information we currently have about which cities have PFAS in their water is this ewg map, which you can check to see if Manchester has been evaluated for yet.

Our stance is better safe than sorry, and that it makes sense to try to purify the tap water just in case.

Manchester SDWA Violation History Table - Prior 10 Years

Compliance Period Status Health-Based? Category Code Code Rule Code Contaminant Code Rule Group Code Rule Family Code
07/01/2013 - 07/31/2013 Resolved Yes Maximum Contaminant Level Violation (MCL) Maximum Contaminant Level Violation, Monthly (TCR) (22) Total Coliform Rule (110) Coliform (TCR) (3100) Microbials (100) Total Coliform Rules (110)

What do these Violations Mean?

Safe Drinking Water Act Violations categories split into two groups, health based, and non-health based. Generally, health based violations are more serious, though non-health based violations can also be cause for concern.

Health Based Violations

  1. Maximum contaminant levels (MCLs) - maximum allowed contaminant level was exceeded.
  2. Maximum residual disinfectant levels (MRDLs) - maximum allowed disinfectant level was exceeded.
  3. Other violations (Other) - the exact required process to reduce the amounts of contaminants in drinking water was not followed.

Non-Health Based Violations

  1. Monitoring and reporting violations (MR, MON) - failure to conduct the required regular monitoring of drinking water quality, and/or to submit monitoring results on time.
  2. Public notice violations (Other) - failure to immediately alert consumers if there is a serious problem with their drinking water that may pose a risk to public health.
  3. Other violations (Other) - miscellaneous violations, such as failure to issue annual consumer confidence reports or maintain required records.

SDWA Table Key

Field Description
Compliance Period Dates of the compliance period.
Status Current status of the violation.
  • Resolved - The violation has at least one resolving enforcement action. In SDWIS, this indicates that either the system has returned to compliance from the violation, the rule that was violated was no longer applicable, or no further action was needed.
  • Archived - The violation is not Resolved, but is more than five years past its compliance period end date. In keeping with the Enforcement Response Policy, the violation no longer contributes to the public water system's overall compliance status. Unresolved violations are also marked as Archived when a system ceases operations (becomes inactive).
  • Addressed - The violation is not Resolved or Archived, and is addressed by one or more formal enforcement actions.
  • Unaddressed - The violation is not Resolved or Archived, and has not been addressed by formal enforcement.
show details
Health-Based? Whether the violation is health based.
Category Code
The category of violation that is reported.
  • TT - Treatment Technique Violation
  • MRDL - Maximum Residual Disinfectant Level
  • Other - Other Violation
  • MCL - Maximum Contaminant Level Violation
  • MR - Monitoring and Reporting
  • MON - Monitoring Violation
  • RPT - Reporting Violation
show details
Code A full description of violation codes can be accessed in the SDWA_REF_CODE_VALUES (CSV) table.
Contaminant Code A code value that represents a contaminant for which a public water system has incurred a violation of a primary drinking water regulation.
Rule Code Code for a National Drinking Water rule.
  • 110 - Total Coliform Rule
  • 121 - Surface Water Treatment Rule
  • 122 - Long Term 1 Enhanced Surface Water Treatment Rule
  • 123 - Long Term 2 Enhanced Surface Water Treatment Rule
  • 130 - Filter Backwash Rule
  • 140 - Ground Water Rule
  • 210 - Stage 1 Disinfectants and Disinfection Byproducts Rule
  • 220 - Stage 2 Disinfectants and Disinfection Byproducts Rule
  • 230 - Total Trihalomethanes
  • 310 - Volatile Organic Chemicals
  • 331 - Nitrates
  • 332 - Arsenic
  • 333 - Inorganic Chemicals
  • 320 - Synthetic Organic Chemicals
  • 340 - Radionuclides
  • 350 - Lead and Copper Rule
  • 410 - Public Notice Rule
  • 420 - Consumer Confidence Rule
  • 430 - Miscellaneous
  • 500 - Not Regulated
  • 111 - Revised Total Coliform Rule
show details
Rule Group Code Code that uniquely identifies a rule group.
  • 120 - Surface Water Treatment Rules
  • 130 - Filter Backwash Rule
  • 140 - Groundwater Rule
  • 210 - Stage 1 Disinfectants and Disinfection Byproducts Rule
  • 220 - Stage 2 Disinfectants and Disinfection Byproducts Rule
  • 230 - Total Trihalomethanes
  • 310 - Volatile Organic Chemicals
  • 320 - Synthetic Organic Chemicals
  • 330 - Inorganic Chemicals
  • 340 - Radionuclides
  • 350 - Lead and Copper Rule
  • 400 - Other
  • 500 - Not Regulated
  • 110 - Total Coliform Rules
  • 410 - Public Notice Rule
  • 420 - Consumer Confidence Rule
  • 430 - Miscellaneous
show details
Rule Family Code Code for rule family.
  • 100 - Microbials
  • 200 - Disinfectants and Disinfection Byproducts Rule
  • 300 - Chemicals
  • 400 - Other
  • 500 - Not Regulated
show details

For more clarification please visit the EPA's data dictionary.

Manchester Water - Frequently Asked Questions

WHAT’S A CROSS-CONNECTION?
Cross-connections that contaminate drinking water distri- bution lines are a major concern. A cross-connection is formed at any point where a drinking water line connects to equipment (boilers), systems containing chemicals (air con- ditioning systems, fire sprinkler systems, irrigation systems), or water sources of questionable quality. Cross-connection contamination can occur when the pressure in the equipment or system is greater than the pressure inside the drinking water line (back-pressure). Contamination can also occur when the pressure in the drinking water line drops due to fairly routine occurrences (main breaks, heavy water demand), causing con- taminants to be sucked out from the equipment and into the drinking water line (back-siphonage). Outside water taps and garden hoses tend to be the most common sources of cross-connection contamination at home. The garden hose creates a hazard when submerged in a swimming pool or when attached to a chemical sprayer for weed killing. Garden hoses that are left lying on the ground may be contaminated by fertilizers, cesspools, or garden chemicals. Improperly installed valves in your toilet could also be a source of cross-connection contamination. Community water supplies are continuously jeopardized by cross-connections unless appropriate valves, known as backflow prevention devices, are installed and maintained. We have surveyed industrial, commercial, and institutional facilities in the service area to make sure that potential cross-connections are identified and eliminated or protected by a backflow preventer. We also inspect and test backflow preventers to make sure that they provide maximum protection. For more information on backflow prevention, contact the Safe Drinking Water Hotline at (800) 426-4791. Since 1874, Lake Massabesic has served as the water supply for Manchester and portions of six surrounding communi- ties. In order to satisfy stringent state and federal drinking water regulations, the lake water is purified at Manchester’s Water Treatment Plant. This facility was completed in 1974 and has since been routinely updated with state-of-the-art equipment to improve quality control and operational effi- ciency, and was significantly upgraded in 2003-2006. Located adjacent to Lake Massabesic, the plant treats all of the city’s water before it is pumped into a 500-mile piping network for distribution to homes and industries. In the near future (approximately 2023), water from the Merrimack River will provide a much needed additional supply for our customers. We are beginning construction of a new water treatment facility located in Hooksett, NH, in 2021 to produce water that meets or exceeds the high level of quality leaving our Lake Massabesic plant.
WHERE DOES MY WATER COME FROM?
Since 1874, Lake Massabesic has served as the water supply for Manchester and portions of six surrounding communi- ties. In order to satisfy stringent state and federal drinking water regulations, the lake water is purified at Manchester’s Water Treatment Plant. This facility was completed in 1974 and has since been routinely updated with state-of-the-art equipment to improve quality control and operational effi- ciency, and was significantly upgraded in 2003-2006. Located adjacent to Lake Massabesic, the plant treats all of the city’s water before it is pumped into a 500-mile piping network for distribution to homes and industries. In the near future (approximately 2023), water from the Merrimack River will provide a much needed additional supply for our customers. We are beginning construction of a new water treatment facility located in Hooksett, NH, in 2021 to produce water that meets or exceeds the high level of quality leaving our Lake Massabesic plant.
WHAT CAUSES THE PINK STAIN ON BATHROOM FIXTURES?
The reddish-pink color frequently noted in bathrooms on shower stalls, tubs, tile, toilets, sinks, toothbrush holders, and on pets’ water bowls is caused by the growth of the bacterium Serratia marcesens. Serratia is commonly isolated from soil, water, plants, insects, and vertebrates (including man). The bacteria can be introduced into the house through any of the above-mentioned sources. The bathroom provides a perfect environment (moist and warm) for bacteria to thrive. The best solution to this problem is to continually clean and dry the involved surfaces to keep them free from bacteria. Chlorine-based compounds work best, but keep in mind that abrasive cleaners may scratch fixtures, making them more susceptible to bacterial growth. Chlorine bleach can be used periodically to disinfect the toilet and help to eliminate the occurrence of the pink residue. Keeping bathtubs and sinks wiped down using a solution that contains chlorine will also help to minimize its occurrence. Serratia will not survive in chlorinated drinking water.
HOW DO I CONTACT MANCHESTER CUSTOMER SERVICE?
To contact customer service for the Manchester water provider, Manchester Water Works, please use the information below.
By Mail: 281 LINCOLN ST
MANCHESTER, NH, 03103
HOW TO PAY BILL FOR MANCHESTER WATER WORKS
Already have an account?

Existing customers can login to their Manchester Water Works account to pay their Manchester water bill by clicking here.

Want to create a new account?

If you want to pay your Manchester Water Works bill online and haven't made an account yet, you can create an account online. Please click here to create your account to pay your Manchester water bill.

Want to pay without an account?

If you don't want to make an account, or can't remember your account, you can make a one-time payment towards your Manchester water bill without creating an account using a one time payment portal with your account number and credit or debit card. Click here to make a one time payment.

HOW TO START & STOP MANCHESTER WATER SERVICE
Starting Your Service

Moving to a new house or apartment in Manchester means you will often need to put the water in your name with Manchester Water Works. In order to put the water in your name, please click the link to the start service form below. Start service requests for water bills typically take two business days.

Start Service Form

Want to create a new account?

Leaving your house or apartment in Manchester means you will likely need to take your name off of the water bill with Manchester Water Works. In order to take your name off the water bill, please click the link to the stop service form below. Stop service for water bills requests typically take two business days.

Stop Service Form

Is Manchester Tap Water Safe to Drink? Tap water & safety quality

The estimated price of bottled water

$1.29 in USD (1.5-liter)

USER SUBMITTED RATINGS

Manchester tap water
  • Drinking Water Pollution and Inaccessibility 47% Moderate
  • Water Pollution 41% Moderate
  • Drinking Water Quality and Accessibility 53% Moderate
  • Water Quality 59% Moderate

The above data is comprised of subjective, user submitted opinions about the water quality and pollution in Manchester, measured on a scale from 0% (lowest) to 100% (highest).

Related FAQS

Manchester Water Quality Report (Consumer Confidence Report)

The EPA mandates that towns and cities consistently monitor and test their tap water. They must report their findings in an annual Consumer Confidence Report. Below is the most recent water quality report from Manchester's Water. If you would like to see the original version of the report, please click here.

Presented By

Manchester Water Works

PWS ID#: NH1471010

Quality First

Once again, we are pleased to present our annual water quality report covering all testing performed between January 1 and December 31, 2020. As in years past, we are committed to delivering the best-quality drinking water possible. To that end, we remain vigilant in meeting the challenges of new regulations, source water protection, water conservation, and community outreach and education, while continuing to serve the needs of all our water users. Thank you for allowing us the opportunity to serve

you and your family.

We encourage you to share your thoughts with us on the information contained in this report. After all, well-informed customers are our best allies.

Partnership for Safe Water

Manchester Water Works (MWW) became a charter member of the Partnership for Safe Water in 1995, and through volunteer efforts helped shape the framework for how self-assessment and optimization guidance could be pro-

moted and embraced nationally by utilities

in the wake of the 1993 Milwaukee cryptospo-

ridium crisis. As an active utility member, the importance and significance of the Partnership was embraced as a natural fit for MWW as we continued striving to provide the safest and highest water quality possible for our customers. A focus on achieving, maintaining and/or exceeding Partnership goals became a critical measuring stick for ongoing improve- ments and utility growth going forward.

Manchester’s Phase III Self-Assessment report was submitted to the Partnership in late 2001 and we received the Phase

  1. Director’s Award in August 2002. MWW continued to collect and report annual Partnership data over the next decade with an eye on Phase IV - Excellence in Water Treatment. In July 2011, our team submitted the Phase IV
    – Excellence in Water Treatment application demonstrating and detailing our path to optimization. MWW received notice in January 2012 that the Lake Massabesic Water Treatment Plant would be recognized as just the eleventh facility in the nation to achieve Phase IV status, a status we proudly maintain today.

David G. Miller, P.E.

Deputy Director, Manchester Water Works

Fluoridation Information

Your public water supply is fluoridated. According to the Centers for Disease Control and Prevention, if your child under the age of 6 months is exclusively consuming infant formula reconstituted with fluoridated water, there may be an increased chance of dental fluorosis. Consult your child’s

health-care provider for more information.

Lead in Home Plumbing

If present, elevated levels of lead can cause serious health prob- lems, especially for pregnant women and young children.

Lead in drinking water is primarily from materials and compo- nents associated with service lines and home plumbing. We are responsible for providing high-quality drinking water, but we cannot control the variety of materials used in plumbing com- ponents. When your water has been sitting for several hours, you can minimize the potential for lead exposure by flushing your tap for 30 seconds to 2 minutes before using water for drinking or cooking. If you are concerned about lead in your water, you may wish to have your water tested. Information on lead in drinking water, testing methods, and steps you can take to minimize exposure is available from the Safe Drinking Water Hotline at (800) 426-4791 or at www.epa.gov/safewater/lead.

Community Participation

You are invited to attend our Water Board meetings and participate in discussions about your drinking water. A schedule of meeting times is posted on our website at www. manchesternh.gov/wtr. Please call our office at (603) 792-

2803 to confirm your intent to attend.

Important Health Information

Some people may be more vulnerable to contaminants in drink- ing water than the general population. Immunocompromised persons such as persons with cancer undergoing chemotherapy, persons who have undergone organ transplants, people with HIV/AIDS or other immune system disorders, some elderly, and infants may be particularly at risk from infections. These

people should seek advice about drinking water from their health care providers. The U.S. EPA/CDC (Centers for Disease Control and Prevention) guidelines on appropriate means to lessen the risk of infection by Cryptosporidium and other microbial contaminants are avail- able from the Safe Drinking Water Hotline at (800) 426-4791 or http:// water.epa.gov/drink/hotline.

Questions? For more information about this report, or for any questions related to your drinking water, please call David G. Miller, P.E., Deputy Director,Water Supply, at (603) 792-2851 or by email at dmiller@manchesternh.gov.

We remain vigilant in
delivering the best-quality
drinking water

Naturally Occurring Bacteria

The simple fact is, bacteria and other microorganisms inhabit our world. They can be found all around us: in our food, on our skin, in our bodies, and in the air, soil, and water. Some are harmful to us and some are not. Coliform bacteria are common in the environment and are generally not harmful themselves. The presence of this bacterial form in drinking water is a concern because it indicates that the water may be contaminated with other organisms that can cause dis- ease. Throughout the year, we tested many water samples for coliform bacteria. In that time, none of the samples came back

positive for the bacteria.

Federal regulations require that public water that tests positive for coliform bacteria must be further analyzed for fecal coliform bacteria. Fecal coliform are present only in human and animal waste. Because these bacteria can cause illness, it is unacceptable for fecal coliform to be present in water at any concentration. Our tests indicate no fecal coliform is present in our water.

Tap versus Bottled

Thanks in part to aggressive marketing, the bottled water industry has successfully convinced us all that water purchased in bottles is a healthier alternative to tap water. However, according to a four-year study conducted by the

Natural Resources Defense Council, bottled water is not necessarily cleaner or safer than most tap water. In fact, about 25 percent of bottled water is actually just bottled tap water (40 percent according to government estimates).

The Food and Drug Administration is responsible for regulating bottled water, but these rules allow for less rigorous testing and

purity standards than those required by the U.S. EPA for community tap water. For instance, the high mineral content of some bottled waters makes them unsuitable for babies and young children. Further, the FDA completely exempts bottled water that’s packaged and sold within the same state, which accounts for about 70 percent of all bottled water sold in the United States.

People spend 10,000 times more per gallon for bottled water than they typically do for tap water. If you get your recommended eight glasses a day from bottled water, you could spend up to $1,400 annually. The same amount of tap water would cost about 49 cents. Even if you installed a filter device on your tap, your annual expenditure would be far less than what you’d pay for bottled water.

For a detailed discussion on the NRDC study results, check out their website at https://goo.gl/Jxb6xG.

Substances That Could Be in Water

To ensure that tap water is safe to drink, the U.S. EPA prescribes regulations limiting the amount of certain contaminants in water provided by public water systems. U.S. Food and Drug Administration regulations establish limits for contaminants in bottled water, which must pro- vide the same protection for public health. Drinking water, including bottled water, may reasonably be expected to contain at least small amounts of some contaminants. The presence of these contaminants does not necessarily indicate

that the water poses a health risk.

The sources of drinking water (both tap water and bottled water) include rivers, lakes, streams, ponds, reservoirs, springs, and wells. As water travels over the surface of the land or through the ground, it dissolves naturally occurring minerals, in some cases, radioactive material, and substances resulting from the presence of animals or from human activity. Substances that may be present in source water include:

Microbial Contaminants, such as viruses and bacteria, which may come from sewage treatment plants, septic systems, agricultural livestock operations, or wildlife;

Inorganic Contaminants, such as salts and metals, which can be naturally occurring or may result from urban storm-water runoff, industrial or domestic wastewater discharges, oil and gas production, mining, or farming;

Pesticides and Herbicides, which may come from a variety of sources such as agriculture, urban storm-water runoff, and

residential uses;

Organic Chemical Contaminants, including synthetic and volatile organic chemicals, which are by-products of industrial processes and petroleum production and may also come from gas stations, urban storm-water

runoff, and septic systems;

Radioactive Contaminants, which can be naturally occurring or may be the result of oil and gas production and mining activities.

For more information about contaminants and potential health effects, call the U.S. EPA’s Safe Drinking Water Hotline at (800) 426-4791.

What’s a Cross-Connection?

Cross-connections that contaminate drinking water distri- bution lines are a major concern. A cross-connection is formed at any point where a drinking water line connects to equipment (boilers), systems containing chemicals (air con- ditioning systems, fire sprinkler systems, irrigation systems), or water sources of questionable quality. Cross-connection contamination can occur when the pressure in the equipment or system is greater than the pressure inside the drinking water line (back-pressure). Contamination can also occur when the pressure in the drinking water line drops due to fairly routine occurrences (main breaks, heavy water demand), causing con- taminants to be sucked out from the equipment and into the

drinking water line (back-siphonage).

Outside water taps and garden hoses tend to be the most common sources of cross-connection contamination at home. The garden hose creates a hazard when submerged in a swimming pool or when attached to a chemical sprayer for weed killing. Garden hoses that are left lying on the ground may be contaminated by fertilizers, cesspools, or garden chemicals. Improperly installed valves in your toilet could also be a source of cross-connection contamination.

Community water supplies are continuously jeopardized by cross-connections unless appropriate valves, known as backflow prevention devices, are installed and maintained. We have surveyed industrial, commercial, and institutional facilities in the service area to make sure that potential cross-connections are identified and eliminated or protected by a backflow preventer. We also inspect and test backflow preventers to make sure that they provide maximum protection.

For more information on backflow prevention, contact the Safe Drinking Water Hotline at (800) 426-4791.

Where Does My Water Come From?

Since 1874, Lake Massabesic has served as the water supply for Manchester and portions of six surrounding communi- ties. In order to satisfy stringent state and federal drinking water regulations, the lake water is purified at Manchester’s Water Treatment Plant. This facility was completed in 1974 and has since been routinely updated with state-of-the-art equipment to improve quality control and operational effi- ciency, and was significantly upgraded in 2003-2006. Located adjacent to Lake Massabesic, the plant treats all of the city’s water before it is pumped into a 500-mile piping network for

distribution to homes and industries.

In the near future (approximately 2023), water from the Merrimack River will provide a much needed additional supply for our customers. We are beginning construction of a new water treatment facility located in Hooksett, NH, in 2021 to produce water that meets or exceeds the high level of quality leaving our Lake Massabesic plant.

Count on Us

Delivering high-quality drinking water to our customers involves far more

than just pushing water through pipes. Water treatment is a complex, time-consuming pro- cess. Because tap water is highly regulated by state and federal laws, water treatment plant and system operators must be licensed and are

required to commit to long-term, on-the-job training before becoming fully qualified. Our licensed water professionals have a basic understanding of a wide range of subjects, includ- ing mathematics, biology, chemistry, and physics. Some of the tasks they complete on a regular basis include:

  • Operating and maintaining equipment to purify and clarify water;
  • Monitoring and inspecting machinery, meters, gauges, and operating conditions;
  • Conducting tests and inspections on water and evaluating the results;
  • Maintaining optimal water chemistry;
  • Applying data to formulas that determine treatment requirements, flow levels, and concentration levels;
  • Documenting and reporting test results and system operations to regulatory agencies; and
  • Serving our community through customer support, education, and outreach.

So, the next time you turn on your faucet, think of the skilled professionals who stand behind each drop.

Source Water Assessment

In compliance with a federal mandate, the NH Department of Environmental Services performed a Source Water Assessment of Lake Massabesic in September 2002. The assess- ment looked at the drainage area for the lake and ranked its vulnerability to contamination. Lake Massabesic received four high and four medium vulnerability ratings, while it ranked at low vulnerability for five additional categories. Concern was raised over the detection of MTBE, now prohibited, which came from reformulated gasoline. Concern was also raised over Potential Contamination Sources (PCSs) on the water- shed, such as highways. Overall, the report presents a positive picture of Manchester’s water source and its condition. While Manchester Water Works has done its best to protect Lake Massabesic, we understand more than ever that we rely heavily upon the standards and practices of each citizen and each com- munity on the watershed for their continued efforts to preserve

this precious resource.

The complete Assessment Report is available for review at our website or at the NH DES Drinking Water Source Water Assessment page at https://www.des.nh.gov/sites/g/files/ ehbemt341/files/documents/manchester.pdf

Water Treatment Process

Raw Water Pumping

Raw water from Lake Massabesic is conveyed through a 60-inch high-density polyethylene pipeline intake that extends 430 feet from the shoreline into a low-lift pump station constructed in 1997. The original intake and pump station built in 1906 and renovated for raw water service in 1974 is maintained for redundancy. A combination of four variable-speed pumps delivers raw water through a 48-inch pipeline to the rapid-mix chambers. This pipeline is equipped with a soda ash feed point where pH and alkalinity are adjusted prior to coagulation.

Rapid Mixing/Coagulation

In the rapid-mix chamber, the primary treatment chemical, aluminum sulfate, is added to begin the process of coagulation. Two rapid- mix chambers are configured in series with the capability of adding the coagulants into either or both chambers. High-speed mixers ensure complete dispersion of these chemicals, enabling them to react with the natural dissolved and particulate matter in the water and causing them to collide and form larger particles.

Flocculation

Flow from the rapid-mix chambers is distributed evenly into each of the four flocculation basins. The flocculation basins are configured in two stages separated by a baffle wall, with the second-stage mixers set at a slightly slower speed than the first-stage mixers.

Sedimentation

The sedimentation process is achieved by allowing the water to flow slowly through a long, deep, quiescent basin that allows sufficient time for the floc particles to settle to the bottom, forming sludge, a treatment process by-product. Sludge is periodically removed by isolating one of the four parallel basins each week, decanting, and pumping the sludge layer to a lagoon where it is eventually dried and moved to a permitted landfill.

Intermediate Ozone

Settled water flows into an intermediate pump station where it is lifted into the ozone contact chambers. Ozone is a powerful oxidant and disinfectant that removes color, taste, and odor, along with killing or inactivating harmful organisms in the water. Ozone is generated on site by passing a high-voltage electric current across a dielectric discharge gap through a pure oxygen stream. A combination of three 500-pound-per-day ozone generators produces the required ozone gaseous stream that is injected into each of four ozone contact chambers through fine bubble diffusers. The contact chambers provide the necessary time for completion of the ozone reaction. Residual (excess) ozone is removed from the water by applying sodium bisulfite prior to exiting the contact chambers and continuing on to the filters. Excess ozone gas that accumulates above the ozone contact chambers is removed under vacuum through a thermal-catalytic ozone destruct process and vented to atmosphere.

Granular Activated-Carbon Filtration

Following intermediate ozone, the water passes through one of eight deep-bed granular activated-carbon (GAC) filters. Each filter contains six feet of biologically active media that completes the physical removal process.

Chemical Addition

After filtration, sodium hypochlorite is added before, and aqueous ammonia is added into the hydraulic control structure in a closely controlled ratio (approximately 4.5 parts chlorine to 1 part ammonia) to form monochloramine. Monochloramine is a residual disinfectant that prevents bacterial growth as water travels throughout the distribution system. Soda ash is added once again to raise the pH to prevent pipe corrosion and provide additional alkalinity. Phosphoric acid is also added for corrosion control. Finally, fluorosilicic acid is added for dental protection.

Clearwell and Finished Water Pumping

From the hydraulic control structure, water flows into a 700,000-gallon clearwell and finished water pumping station. A series of seven vertical turbine pumps (three for the low-service pressure zone and four for the high-service pressure zone) lifts finished water into the distribution system.

What Causes the Pink Stain on Bathroom Fixtures?

The reddish-pink color frequently noted in bathrooms on shower stalls, tubs, tile, toilets, sinks, toothbrush holders, and on pets’ water bowls is caused by the growth of the bacterium Serratia marcesens. Serratia is commonly isolated from soil, water, plants, insects, and vertebrates (including man). The bacteria can be introduced into the house through any of the above-mentioned sources.

The bathroom provides a perfect environment (moist and warm) for bacteria to thrive.

The best solution to this problem is to continually clean and dry the involved surfaces to keep them free from bacteria. Chlorine-based compounds work best, but keep in mind that abrasive cleaners may scratch fixtures, making them more susceptible to bacterial growth. Chlorine bleach can be used periodically to disinfect the toilet and help to eliminate the occurrence of the pink residue. Keeping bathtubs and sinks wiped down using a solution that contains chlorine will also help to minimize its occurrence.

Serratia will not survive in chlorinated drinking water.

Test Results

Our water is monitored for many different kinds of substances on a very strict sampling schedule. And, the water we deliver must meet specific health standards. Here, we only show those substances that were detected in our water (a complete list of all our analytical results is available upon request). Remember that detecting a substance does not mean the water

is unsafe to drink; our goal is to keep all detects below their respective maximum allowed levels.

The State recommends monitoring for certain substances less than once per year because the concentrations of these substances do not change frequently. In these cases, the most recent sample data are included, along with the year in which the sample was taken.

We participated in the 4th stage of the U.S. EPA’s Unregulated Contaminant Monitoring Rule (UCMR4) program by performing additional tests on our drinking water. UCMR4 sampling benefits the environment and public health by providing the U.S. EPA with data on the occurrence of contaminants suspected to be in drinking water, in order to determine if U.S. EPA needs to introduce new regulatory standards to improve drinking water quality. Unregulated contaminant monitoring data are available to the public, so please feel free to contact us if you are interested in obtaining that information. If you would like more information on the U.S. EPA’s Unregulated Contaminants Monitoring Rule, please call the Safe Drinking Water Hotline at (800) 426-4791.

REGULATED SUBSTANCES

SUBSTANCE

YEAR

MCL

MCLG

AMOUNT

(UNIT OF MEASURE)

SAMPLED

[MRDL]

[MRDLG]

DETECTED

RANGE

LOW-HIGH

VIOLATION TYPICAL SOURCE

Barium (ppm)

Chloramines (ppm)

Fluoride (ppm)

Haloacetic Acids [HAAs]–Stage 2 (ppb)

TTHMs [Total Trihalomethanes]–

Stage 2 (ppb)

Total Organic Carbon [TOC]1 (ppm)

Turbidity2 (NTU)

Turbidity (lowest monthly percent of samples meeting limit)

2020

2020

2020

2020

2020

2020

2020

2020

2

[4]

4

60

80

TT

TT

  1. = 95% of samples meet
    the limit

2

[4]

4

NA NA

NA NA NA

0.0111

2.48

0.7

3.06

2.85

1.71

0.09

100

0.0096–0.0125

1.72–3.20

0.67–0.74

1.2–10.0

1.3–5.1

1.36–2.51

0.02–0.09

NA

No

Discharge of drilling wastes; Discharge from metal

 

refineries; Erosion of natural deposits

No

Water additive used to control microbes

No

Erosion of natural deposits; Water additive, which

 

promotes strong teeth; Discharge from fertilizer and

 

aluminum factories

No

By-product of drinking water disinfection

No

By-product of drinking water disinfection

No

Naturally present in the environment

No

Soil runoff

No

Soil runoff

 

 

Tap Water Samples Collected for Copper and Lead Analyses from Sample Sites throughout the Community

SUBSTANCE

(UNIT OF MEASURE)

Copper (ppm)

Lead (ppb)

YEAR

SAMPLED

2020

2020

AL

1.3

15

 

AMOUNT

 

DETECTED

MCLG

(90TH %ILE)

1.3 0.0631

0 1

SITES ABOVE

AL/TOTAL

SITES

0/65

0/65

VIOLATION

No

No

TYPICAL SOURCE

Corrosion of household plumbing systems; Erosion of natural deposits Corrosion of household plumbing systems; Erosion of natural deposits

SECONDARY SUBSTANCES

SUBSTANCE

YEAR

 

 

(UNIT OF MEASURE)

SAMPLED

SMCL

MCLG

AMOUNT

RANGE

 

DETECTED

LOW-HIGH

VIOLATION TYPICAL SOURCE

Aluminum (ppb) Chloride (ppm) Color (Units)

Manganese (ppb) pH (Units) Sulfate (ppm) Zinc (ppm)

2020

2020

2020

2020

2020

2020

2020

200

250

15

50

6.5-8.5

250

5

NA NA NA NA NA NA NA

31

51.5

0

0.009

7.71

17.5

0.001

0–43

49–54

0–1

0.005–0.01

7.4–8.1

16–18

0.001–0.002

No

No

No

No

No

No

No

Erosion of natural deposits; Residual from some surface water treatment processes Runoff/leaching from natural deposits

Naturally occurring organic materials Naturally present in the environment Naturally occurring

Runoff/leaching from natural deposits; Industrial wastes Runoff/leaching from natural deposits; Industrial wastes

UNREGULATED AND OTHER SUBSTANCES

SUBSTANCE

(UNIT OF MEASURE)

Alkalinity (ppm)

Ammonia [as Nitrogen] (ppm) Ammonia [Free] (ppm) Calcium (ppm)

Magnesium (ppm) PFOA (ppt) Perfluorohexanoic Acid (ppt) Phosphate (ppm)

Silica (ppm)

Sodium (ppm)

Total Hardness (ppm) o-Toluidine (ppb)

YEAR

AMOUNT

SAMPLED

DETECTED

2020

 

21.5

2020

0.31

2020

0.07

2020

4.8

2020

1.14

2020

4.87

2020

2.175

2020

0.47

2020

2.92

2020

41.5

2020

16.8

2018

0.00693

RANGE

LOW-HIGH

11–30

0.2–0.32

0.01–0.1

4.7–5.0

1.07–1.2

4.58–5.39

0–2.18

0.42–0.51

1.93–3.85

38.5–46

16.3–17.2

NA

TYPICAL SOURCE

Drinking water treatment additive By-product of drinking water disinfection By-product of drinking water disinfection Erosion of natural deposits

Erosion of natural deposits Industrial pollutant Industrial pollutant Corrosion control additive Naturally present in the environment Winter de-icing of roadways

A measure of dissolved minerals, primarily calcium and magnesium Used in the production of dyes, rubber, pharmaceuticals, and pesticides

  • The value reported under Amount Detected for TOC is the lowest ratio between the percentage of TOC actually removed to the percentage of TOC required to be removed. A value of greater than one indicates that the water system is in compliance with TOC removal requirements. A value of less than one indicates a violation of the TOC removal requirements.
  • Turbidity is a measure of the cloudiness of the water. It is monitored by surface water systems because it is a good indicator of water quality and thus helps measure the effectiveness of the treatment process. High turbidity can hinder the effectiveness of disinfectants.

Definitions

MRDL (Maximum Residual Disinfectant Level): The highest

ppm (parts per million): One part substance per million parts water

90th %ile: The levels reported for lead and copper represent the 90th

level of a disinfectant allowed in drinking water. There is convincing

(or milligrams per liter).

evidence that addition of a disinfectant is necessary for control of

ppt (parts per trillion): One part substance per trillion parts water

percentile of the total number of sites tested. The 90th percentile is

microbial contaminants.

(or nanograms per liter).

equal to or greater than 90% of our lead and copper detections.

MRDLG (Maximum Residual Disinfectant Level Goal): The level

 

AL (Action Level): The concentration of a contaminant which, if

SMCL (Secondary Maximum Contaminant Level): These

of a drinking water disinfectant below which there is no known or

standards are developed to protect aesthetic qualities of drinking

exceeded, triggers treatment or other requirements which a water

expected risk to health. MRDLGs do not reflect the benefits of the

water and are not health based.

system must follow.

use of disinfectants to control microbial contaminants.

 

MCL (Maximum Contaminant Level): The highest level of a

NA: Not applicable.

TT (Treatment Technique): A required process intended to reduce

the level of a contaminant in drinking water.

contaminant that is allowed in drinking water. MCLs are set as

NTU (Nephelometric Turbidity Units): Measurement of the clarity,

 

close to the MCLGs as feasible using the best available treatment

 

or turbidity, of water. Turbidity in excess of 5 NTU is just noticeable

 

technology.

 

to the average person.

 

MCLG (Maximum Contaminant Level Goal): The level of a

 

ppb (parts per billion): One part substance per billion parts water

 

contaminant in drinking water below which there is no known or

 

(or micrograms per liter).

 

expected risk to health. MCLGs allow for a margin of safety.

 

 

 

 

 

 

 

 

 

Contaminants


Manchester Water Works

EWG's drinking water quality report shows results of tests conducted by the water utility and provided to the Environmental Working Group by the New Hampshire Department of Environmental Services, as well as information from the U.S. EPA Enforcement and Compliance History database (ECHO). For the latest quarter assessed by the U.S. EPA (January 2019 - March 2019), tap water provided by this water utility was in compliance with federal health-based drinking water standards.

Utility details

  • Serves: 133000
  • Data available: 2012-2017
  • Data Source: Surface water
  • Total: 15

Contaminants That Exceed Guidelines

  • Bromodichloromethane
  • Chloroform
  • Chromium (hexavalent)
  • Dibromochloromethane
  • Dichloroacetic acid
  • Radium%2C combined (-226 & -228)
  • Total trihalomethanes (TTHMs)

Other Detected Contaminants

  • Aluminum
  • Barium
  • Chlorate
  • Fluoride
  • Haloacetic acids (HAA5)
  • Manganese
  • Strontium
  • Vanadium

Reminder

Always take extra precautions, the water may be safe to drink when it leaves the sewage treatment plant but it may pick up pollutants during its way to your tap. We advise that you ask locals or hotel staff about the water quality. Also, note that different cities have different water mineral contents.

Sources and Resources

Layer 1
Layer 1
Layer 1
Layer 1